support@espressozone.com
or call 800-345-8945
(M-F 9:00AM-4:30PM EST)
EspressoZone.com is serious about customer satisfaction and has enlisted the services of a reputable third-party rating company that accepts customer surveys on our behalf to assist us with continued quality improvement. In addition, BizRate posts comments and detailed service rating scores submitted by our customers for your review. To view this information at the Bizrate.com website you can click the certification medallion below.
Customer Comments received in-house prior to utilization of BizRate surveys:
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Rating: Excellent
I purchased a Zassenhaus hand coffee mill (Z-169DG)to replace my old blade grinder. The product was in stock and I received it a few days later. The burr gears run smoothly and produce wonderful grounds from powder to corse. Easy to adjust. Gone is the slight burn taste that my old blade machine produced. If you want a fine hand mill, buy a Zassenhaus. Throw in some coffee to get free shipping!
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Rating: Excellent
Im not what you call really savy with the computer. So, I really appreciated how easy the purchase was to complete. Ive tried other sites and ended up very frustrated and sometimes just unable to proceed. Everything went very smooth from start to finish and my son-in-law is enjoying his frothing pitcher. Thank you!
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Rating: Excellent
Very good service and prices for quality products. They called me immediately to inform me when an item I ordered wasnt in stock and ask me if I wanted to make any changes.
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Rating: Excellent
Fast excellent service. A
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Rating: Excellent
Been a pleasure doing business with Espresso Zone, I wish all things were this easy.
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Rating: Excellent
Awsome! Quick responses to e-mails, great shipping options. Online ordering easy to use! An overall excellent merchant and trouble free internet buying experience! Thank you! Sincerely, Carter
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Rating: Excellent
I was totally satisfied with my purchase. I viewed many stores prior to finding the Expresso Zone. Which not only offered quality, style and afforadable prices. But, speedy, courteous service and fast delivery. SJK
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Rating: Excellent
My purchase from Espresso (coffee grinder) arrived in just a couple of days nicely packaged and in perfect condition. The webpage from which I made the purchase was very user friendly. Also, the price for the item was about 10 dollars cheaper than an identical grinder on another site.
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Rating: Excellent
We were extremely pleased with the article purchased and were surprised to receive our package within days, especially during this busy holiday season. The quality of our purchase exceeded the posted description and I am sure the intended recipient of this gift will be thrilled to receive the item we purchased for him. The price was much less than if we had shopped at a local high-end specialty store, even with the shipping charge. Expresso Zone promptly followed up with us after our purchase and furnished explicit and easy instructions on how to receive customer service if needed. Overall rating is fabulous! Ordering Christmas gifts online this year was the best thing we could have done.
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Rating: Excellent
I made a purchase from Espresso Zone. I was promptly notified via email regarding shipment and it was delivered on time, as requested. I was very pleased with the customer service I received. I will always consider shopping there for future purchases.
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Rating: Excellent
A few hours after I made my purchase I was phoned by a customer service person stating that what I had ordered was out of stock. The man helped me pick out another model, and i had my coffee pot in 2 days. I was impressed with the phone call, as I do not always check my e-mail. The merchandise was exactly what I was looking for.
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Rating: Excellent
My experience was excellent. Though I cant really make a good judgement about price because I couldnt find anything comparable at other sites I checked. My son told me about Espresso Zone and gave me some guidelines about what he wanted and I bought it. Their e-mail communication kept me up-to-date and my son was pleased with his gift. I am always apprehensive about buying from companies I dont know whether by Internet or otherwise. The fact that this company was willing to be rated increased my comfort zone.(no pun intended!)
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Rating: Excellent
I bought a manual German-made coffee grinder as a gift, but after receiving it, found it to be cosmetically defective. I contacted Espresso Zone & they were more than happy to take care of everything immediately, including all shipping hassles & even a slight product upgrade at no additional cost! I would rate them overall excellent & exemplary!
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Rating: Excellent
An easy, smooth transaction, a good organized merchant.
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Rating: Excellent
Espresso Zone did an excellent job in packing, shipping and delivering my order. They were very prompt with their service. My overall rating for this company is excellent.
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Rating: Excellent
I use the net for periodic shopping and found Espresso Zone to be as good as it gets. I recieved a prompt order acknowledgement and a timely shipment acknowledgement. The item arrived without any shipping damage or problems. I would use Espresso Zone again.
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Rating: Excellent
Excellent transaction. Will definitely purchase equipment from Espressozone again.
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Rating: Excellent
Easy to do business with.
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Rating: Good
Very willing to help me when they shipped me the wrong product by issuing me a free return and shipping me the correct product even before i could return the original. GREAT JOB!
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Rating: Excellent
I HAVE PURCHASED TOW COFFEE MAKERS FROM THIS COMPANY NOW IN A MONTHS TIME AND HAVE BEEN VERY HAPPY WOTH SERVICE AND THE PRODUCT
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Rating: Excellent
I was looking for a specialty item and specific model (Zassenhaus 151 Coffee Grinder) which is exactly the same at few merchants. I used Yahoo, Shopping.com, froogle, Amazon and direct browser search to compare prices and found EspressoZone.com to be the lowest. I e-mailed them requesting special handling, got a response within an hour, and traded e-mails a few more times that same evening. The results were excellent on all counts. I recommend them highly and hope that EspressoZone is successful in getting the patronage it deserves.
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Rating: Excellent
I was very impressed with the high level of customer service I received from Espresso Zone. When I received the first coffee mill I ordered, I determined it may be difficult for the intended recipient to operate. The customer service agent made the exchange process quick and painless. THANK YOU!
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Rating: Excellent
Everything was handled great. The merchant could not have done a better job of completing my order.
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Rating: Excellent
Very good job. Received product promptly and with no problems.
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Rating: Excellent
I ordered some espresso supplies from Espresso Zone. After I ordered the product online, the store sent me a confirmation email with estimated shipping date and the price charged to my credit card. When the item shipped, I received another email confirming the shipping. Wonderful service, prices and on time delivery.
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Rating: Excellent
I recently bought a coffee grinder from Espresso Zone and I was pleased with their service. The site showed the item being in stock. After I ordered the product online, the store sent me a confirmation email with shipping and tracking details and the price charged to my credit card. When the item shipped, I received another email confirming the shipping. My coffee grinder arrived on time in good condition and Ive been enjoying it since.
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Rating: Excellent
No problems encountered with this merchant.
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Rating: Excellent
I am very happy with the espresso cups that I ordered. They are even more beautiful than pictured. I am happy with the value and the variety of designs and prices that were available. The shipping was rapid and buying couldnt have been easier. My sister will be very happy with her birthday gift.
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Rating: Excellent
Merchandise arrived in timely manner. Merchant notified me of shipping date. Product was exactly as advertised. Wonderful service.
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Rating: Excellent
The products arrived in a timely manner. The prices I thought were excellent and the quality too. I definitely plan on using this company again and again.
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Rating: Excellent
Espresso Zone was very attentive to my customer service needs and very professional. I had a misconception about some details in my order and once they were aware of it, they immediately answered my questions and resolved the issue. They are professional and very pleasant to deal with.
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Rating: Excellent
I was very pleased with how easy it was to order, and how quickly the product arrived. I would recommend this site to family, and friends.
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Rating: Excellent
I ordered some fragile and they were excellently packed and delivered on time. Will definatly buy from them again. Joe.
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Rating: Excellent
Really great company. I love my new Delonghi espresso/coffee maker. The products are of very high quality, without the usual markup you would expect if you bought from Williams and Sonoma or other such establishments. Pleasure to do business with such a fine company. A
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Rating: OK
Some confusion on shipping, but Expresso Zone issued a credit to my charge card. I'm happy with their responsiveness and would order from them again.
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Rating: Excellent
The object ordered was exactly as described and delivery was prompt as promised. I would order again from Expresso Zone.
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Rating: Excellent
Easy to order and timely delivery
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Rating: Excellent
Very professional and proficient with ordering response and delivery. Great store with a variety of coffee and espresso products! Thanks a lot, enjoying the espresso
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Rating: Excellent
They went beyond the call of duty. Couldn't recommend more highly
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Rating: Excellent
arrived promptly and in good condition;
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Rating: Good
Webstore catalog clear, easy to understand, clear understandable descriptions of products, easy to understand ordering & checkout...fast delilvery of merchandise. I would definitely order from this company again.
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Rating: Excellent
When my Zassenhaus coffee grinder had an adjustment problem and I sent it in for repair to the authorized repair facility, it was returned, and immediately the problem resumed. Frustrated, I contacted Espresso Zones customer service via email. The very next morning, I was phoned, and even though I was months past their 30 day return date, they immediately sent out a brand new grinder, via 2-day air, at no cost to me. I highly recommend them, as their customer satisfaction is extremely important to their way of doing business. A very rare thing today. Regards, Mike F.
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Rating: Good
I'm very happy with the little coffee pot and the quick delivery!
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Rating: Excellent
Excellent products and extremely fast shipping!
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Rating: Good
Price was good, arraived on time, responsive customer service (via email). Ill buy there again.
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Rating: Good
Ordering was easy to understand and easy to use. The item shipped on time and was delievered on the dat specified.
