Ordering Information

Order Processing Time:
Virtually every in-stock order placed by 3:00PM EST is processed and shipped the same business day, or the next business day if placed after 3:00 PM EST, on the weekend or on a holiday. We ship all orders directly from our own warehouse located in NE Ohio, for shipping rates and a map showing standard shipping transit times click here.

Item Availability:
Item stock status is shown on each item page near the "Add to Cart" button and through the checkout process. Items shown as "Backordered" will be reserved and shipped separately when available with no extra shipping charges. Our website stock status is very accurate and updated throughout the day; in the very rare event an item sells out at the time your order is placed we will contact you promptly. Also, your card is only charged for items when they have actually shipped.

Sales Tax (Taxable Ohio Deliveries Only):
Sales tax is charged to Ohio deliveries only at a rate of 6.5% applied to taxable items and S&H charges per State requirements. Food items such as coffee beans, biscotti, etc. are not taxable.

Shipping Damage:
We make every effort to effectively package items for protection against damage during shipping. However; in the event that your order arrives damaged you must notify us immediately so that we can arrange for the shipping company to inspect the package. Once we receive confirmation of the damage from the shipping company we will promptly send you a replacement item and arrange for pick-up of the damaged item.