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Behind the Scenes at SCG!

We've been busy as can be over the last few months. Holidays are always an intense time for retail, and balancing that with offering fun and educational content has been a real trick this year! Here's some insight into what some of our teams have been up to!

Creative Crew

For our part, the creative content team has spent as much time as possible cooking up fun video and blog content for everyone. We've also worked hard to provide a useable, attractive shopping experience on the site as well! From our site's holiday page, to Instagram, to video posts, we've all been busy! On top of this, Gail has been working away with our store buildout team to prep for our new brick and mortar location in the Alderwood Mall in Lynnwood WA!

We can't wait to get back to bringing you more educational, creative, and informative content in 2019. All of your favorite SCG personalities will be on hand to ring in the new year.

Sales Teams

From our phone/web sales team to the folks in each of our retail stores, we love our sales teams! It's important to us to do more than sell coffee and equipment. The key is selling you the RIGHT equipment. If we can save you time and money on your quest for the perfect coffee you'll love, we want to. Our sales teams in retail and online do their best to do that, and we think they do a great job. For the holidays, they've seen one of our busiest seasons yet! Between promotions and the ability to offer insightful opinions on equipment, we've had a great time bringing you great products. So the next time you shop with us, give us a call or a chat to get an extra personal touch!

Customer Service

Our CS team is full of superstars! It's not hard to imagine that customer service is one of the hardest hit parts of any retailer during the holidays. From suggestions for content down to help with machine issues, our CS team has been extremely busy. That doesn't stop them from offering incredibly friendly, helpful service every step of the way. We love this team to the moon and back!

Shipping and Repair

Our shipping and repair teams are often the unsung heroes of the holiday rush. Our warehouses are always at their busiest this time of year, and it's a testament to the folks that work in them that we're able to keep up! Beyond orders, our repair team always receives loads of last minute requests to make sure that customers' existing machines are in holiday shape. These people always knock it out of the park, and we're so thankful for their hard work!

But our teams don't stop there. From our commercial crew, to our accounting team, to our refurbishment department, we have so many people to be thankful for this holiday season. On top of all of that, we wouldn't have any of these wonderful people here if it weren't for folks like you! So thank you for spending some of your time with us this year, we can't wait to see what 2019 brings!

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